Effective Date: 7 August 2025
These Terms and Conditions outline the agreement between you ("you", "your", "the client") and SFR Solicitors ("we", "us", "our"), a legal practice providing regulated legal services in connection with Criminal Injuries Compensation Authority (CICA) claims in the United Kingdom.
By using our website or instructing us to act on your behalf, you agree to be bound by these Terms. If you do not accept these Terms, you should not use our services.
SFR Solicitors is a firm of solicitors authorised and regulated by the Solicitors Regulation Authority (SRA) under SRA ID: [Insert SRA number].
Our primary service is assisting victims of crime in the UK with CICA claims, including legal advice and representation throughout the application or appeal process.
Client: Any individual who engages our services for a CICA claim.
Services: Legal support provided in connection with a CICA claim, including advice, preparation, submission, and follow-up.
Agreement: These Terms and Conditions form the basis of the contract between SFR Solicitors and the client.
3.1 We provide legal advice and representation in relation to CICA claims, including submitting applications, handling correspondence, and advising on potential reviews or appeals.
3.2 While we provide professional legal support, we cannot and do not guarantee the success or value of any claim, as decisions rest solely with the CICA.
3.3 We do not represent clients in litigation or proceedings outside the CICA process unless specifically agreed in writing.
4.1 You must:
4.2 You must cooperate with us throughout the process and inform us promptly of any changes to your circumstances or contact details.
4.3 If you withhold key information or fail to respond in a reasonable timeframe, we reserve the right to terminate this agreement.
5.1 We work on a contingency fee basis:
5.2 Our standard fee is 25% plus VAT of the compensation awarded by the CICA.
5.3 No upfront payments are required.
5.4 If additional services are required (e.g. obtaining medical records, translation services), you will be notified in advance of any costs involved.
5.5 You authorise us to deduct our agreed fees from your compensation before any balance is transferred to you.
6.1 If you engage us remotely (by phone, email, or online), you have the right to cancel your agreement with us within 14 calendar days of signing up, without giving any reason.
6.2 To cancel, please notify us in writing by email or post.
6.3 If you ask us to begin work before the 14-day period ends, you may still cancel, but we reserve the right to charge a reasonable fee for the work carried out.
6.4 You may also terminate our services at any time after this period by giving notice in writing. We will confirm your final liability, if any.
7.1 Before accepting instructions, we conduct a conflict check to ensure we can act in your best interests without compromise.
7.2 If a conflict arises after your claim has begun, we will inform you immediately and may need to withdraw from acting on your behalf.
8.1 We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
8.2 Your personal data will only be used in connection with your claim and as outlined in our Privacy Policy.
8.3 We may share your information with third parties involved in your case, such as:
All third-party processors are bound by strict confidentiality and data protection standards.
By instructing us, you:
10.1 We maintain Professional Indemnity Insurance in accordance with SRA rules. Details can be provided on request.
10.2 Our liability to you is limited to the amount of fees you have paid us for the services in question, except in cases of negligence or fraud.
10.3 We are not liable for:
All content on our website (including forms, guides, and templates) is the intellectual property of SFR Solicitors. You may not copy, reproduce, or reuse this content without our written consent.
12.1 We are committed to delivering a high-quality service. If you are dissatisfied, please raise your concerns with us by emailing: info@sfrsolicitors.com.
12.2 We will acknowledge your complaint within 5 working days and aim to provide a full response within 15 working days.
12.3 If you are not satisfied with our final response, you may refer your complaint to the Legal Ombudsman:
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms and Conditions from time to time. Updates will be published on our website and take effect from the date of posting.
If you have any questions about these Terms, please contact us at: